FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us here.
How Do I Care For My Jewelry?
To keep your plated jewelry in top shape ensure that it is the last thing that you put on and the first thing that you take off. The jewelry should be stored in a safe and dry place. We recommend keeping it in the small bag provided. Excess moisture and chemicals are not the best conditions for your jewelry. For cleaning purposes simply use a delicate cloth to keep your jewelry pieces stunning. Enjoy!
All Things Jewelry
How do I know which length my necklace should be?
The standard length of a necklace is about 18". Check out our size guide at the bottom of the page!
Can I wear my jewelry in the water?
For jewelry pieces that are gold and silver plated it is recommended not to expose them to water, lotion, or perfume to prevent tarnishing. For jewelry pieces that are stainless steel, however, they should not tarnish in fresh water.
What are the main materials that you use to make your jewelry?
1) Stainless Steel - Resistance to corrosion, scratches, staining, low maintenance, and familiar luster makes stainless steel a great material for your jewelry. Stainless steel offers enhanced durability and a long lifespan when maintained. It is great for everyday use.
2)Sterling Silver- A 925 sterling silver piece of jewelry is durable because it consists of 92.5% pure silver and 7.5% other compound metals, such as copper or zinc. This unique combination allows us to create beautiful sterling silver rings, necklaces, earrings, and more.
3) Gold and Silver Plating- Plating refers to adding a thick layer of gold or silver onto the surface of another metal. Our jewelry chains are nickel-free, lead-free, and hypoallergenic. They are perfect to wear even if you have sensitive skin.
Payment, Delivery, and Pickups
Which Payment methods can I use?
At checkout, you can select a payment method (Cash or Bank transfer).
Banking information can be found below.
What are my bank transfer options?
1) Commonwealth Bank
Account Number: 21105-1051006323
Account Name: Syria St.Albord
Branch: Freeport Branch
Account Type: Personal & Savings Account
2) Royal Bank of Canada (RBC)
Account Number: 05625-7002645
Account Name: Omar and Edith St Albord
Branch: Main Branch (Nassau)
Account Type: Personal & Savings Account
Delivery and Pickup Information?
Delivery ranges from $3-$7 depending on location. Be sure to leave your name, email, phone number, and island of residence at checkout to be contacted after your order is placed to find out your total cost.
♥️ Regarding pickup, please leave your name, email, phone number, and island of residence at checkout to be contacted after your order is placed.
General
How does shipping work?
Orders are shipped to and from Nassau every two weeks unless a special arrangement is requested. The price of shipping depends on the item and can be given upon request. Orders should be in by Monday the latest for that shipping week in preparation for shipping on Wednesday's. Family Island shipping is available.
What is your return policy?
We have a 30-day return policy, which means you have up to 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Read more about it here.
How long will it take to process my order?
The processing time for each order is about one to three days, please be reminded that most items produced by Aura B. are handmade. For custom orders we must be given at least one week (7 days) to complete, unless special arrangements are made.
How can I contact you?
Contact us at helloaurab@gmail.com, DM us on social media (linked in the header and footer of this page) or by WhatsApp via the telephone numbers 1 (242) 805-7348, 1(242) 441-1029, or 1 (242) 806-0863!
Our Size Guide
♥️ Need a little help determining the right size necklace? We got you :) Most necklaces are made at a standard length of 18” (inches). Here at Aura B. because our jewelry pieces are handmade our customers have the opportunity to choose any desired necklace length. Amazing isn’t it? If you would like a custom necklace length contact us via the information here.
How Do I Determine My Ring Size?
♥️ String Method ♥️
Step 1:Wrap string or paper around the base of your finger.
Step 2:Mark the point where the ends meet with a pen.
Step 3:Measure the string or paper with a ruler (mm).
Step 4: Pick the closest measurement on our ring size chart to find your ring size ☻
♡ Step 5: Order your gorgeous Aura B. original ring! ♡